‘Systemise the routine, Humanise the exception’

Systems are boring right? Doing the same thing, time after time, in the same way to the same high standards. Where’s the flair? Where’s the excitement? Where’s the thrill of firefighting and putting things right?

So as a business owner, which do you want?

A team of superheroes pulling things out of the bag at the last minute, averting disaster on a daily basis, and setting their own definitions of what good looks like? Constantly demanding your time, attention and energy?

Or would you prefer a calm, organised group of people, able to deliver the customer experience you dream of to your standards every time? With time and capacity to deal with the unforeseen, the non-routine, the opportunities that come along each week?

We have a rule at ActionCOACH – systemise the routine, humanise the exception. That way everyone gets a great experience whether they’re employees, suppliers, customers or the business owners we work with.

So what do well-designed and implemented Systems give you?

  • Consistent service levels, every time
  • Everyone delivering to the same standards you would uphold
  • A customer experience that is consistently great
  • Effective, efficient (and that means profitable) working methods
  • Easier recruitment (you don’t need to find the superstars)
  • No reliance on any single individual, even you.
  • Capacity and capability to grow your business
  • Clear, measurable visibility of how your business is performing
  • The ability to scale

When you get to a certain size, systemisation is the only way to build sustainability into what your business does.

Where can systemisation help in your business? Everywhere. Anything that you have to do on a regular basis will benefit. Think of Quality Systems to ensure outstanding service and delivery: Recruitment and Retention Systems to build an outstanding team: Marketing and Sales Systems to keep the work flowing.

If your systems aren’t taking the strain, then your people are. And when your people are under pressure, so are you. Without systemisation, your business is a drain on your time, resource, energy and opportunity. Systemising well allows you to focus on the future, knowing the day-to-day is taken care of. For most people, that creates and builds energy rather than consuming it.

The true beneficiary of getting good at all this is you!

We work with business owners and MD’s to help gain clarity on their 2024 goals and beyond. If you’re struggling with where to start, why not schedule a conversation with us? It’s free and at the very least you’ll come away with a couple of ideas to help you move forward.

Alternatively come along to one of our upcoming business masterclasses or workshops –  Upcoming Events