One of the Business Mastery cornerstones in the ActionCOACH toolkit is Delivery. We work with businesses on how to deliver a level of service slightly better than Customers expect. So why don’t we work to build a Customer Service level that is way above anything…
This is the 2nd part of a series on 'Customer Energy' - go to part 1. Once we’ve worked out how to get more A’s and B’s and get rid of or convert D’s and C’s, it’s time to look at how we nurture and…
This is the 1st part of a series on 'Customer Energy' - go to part 2. Maybe it’s better to think first about the Right Customer … How carefully do you organise your marketing, sales and account management systems to make sure your business attracts,…
Why is getting your business’ financial energy right so important? The whole point of running a business is to make money. If you don’t you can be closed down. Even Not For Profit organisations need to make money if they want to continue making a…
‘Is your business ENERGISING your customers, staff and suppliers?’ Think of a handful of great businesses you know. They don’t have to be famous or international (although some may be), they could be local, small and specific. Where do you go back to every time…
Time is the one resource you can’t get more of – how carefully do you spend it? It’s also the great leveller. We all have the same 24 hours in a day and the same 60 minutes in an hour so why does it feel…
Create a winning strategy for your business Why do you need to put thought and planning into business strategy? The simple answer is that if you don’t, you’ll end up somewhere but it’s unlikely to be where you hoped. In a bit more detail, the…
Business Strategy: Making it happen Business Strategy is one of the most misunderstood terms I come across. A lot of company owners believe that strategy isn’t for them. They think they’re too small, not complex enough, not capable or just don’t need a strategy. So,…
